At Dress It Up, we craft our shirts and pants with quality and everyday comfort as our priority, and we want every purchase to feel like the right one. If something isn’t quite right, our return process is simple and easy to follow.

1. Return Window


You have 30 days from the delivery date of your order to submit a return request. After this period, we’re unable to offer a refund or exchange.

2. What Qualifies for a Return


To be eligible, your item must be:

  • Unused and unworn
  • In its original packaging
  • Complete with all original tags and accessories
  • Accompanied by proof of purchase or an order confirmation

Items that don’t meet these conditions may not be approved for return.

3. Return Shipping Costs


Regardless of whether your item is defective or you’ve had a change of mind, return shipping is the customer’s responsibility. Shipping fees are non-refundable in either situation.

4. Restocking Fees


We do not charge a restocking fee on any returns.

5. Starting a Return


Here’s how the process works:

Step 1 — Contact Us
Email us at support@dressitup.shop with your order number, the reason for your return, and photos if the item arrived damaged or defective.

Step 2 — Receive Return Instructions
Our team will review your request and respond within 24 hours with the next steps.

Step 3 — Ship the Item Back
Pack the item securely in its original packaging and send it to:
511 Broadway St, Larned, Kansas 67550, United States

6. Refunds


Once we receive and inspect your returned item, we’ll notify you whether it’s been approved. Approved refunds are issued to your original payment method and are typically processed within 7 business days of receipt and inspection.

7. Exchanges


For a different size, color, or style, the fastest route is to return the original item and place a new order once your return has been approved.

8. Items We Can’t Accept Back


A few items fall outside our return policy:

  • Personalized or custom-made items
  • Items marked as final sale at checkout

Your Responsibilities
To help the return process go smoothly, please make sure to:

  • Submit your return request within the 30-day window
  • Return the item unused and in its original packaging
  • Include all tags, accessories, and proof of purchase
  • Cover return shipping costs

Returns that don’t meet these conditions may not be approved.

Need Help?


Reach out anytime at support@dressitup.shop.

Dress It Up
Business Hours: Monday – Friday: 9:30 AM – 5:30 PM | Saturday: 9:30 AM – 3:30 PM | Closed Sunday
Customer Support: Email & Phone, response within 24 hours
Phone: +1 (620) 285-6886
Email: support@dressitup.shop
Address: 511 Broadway St, Larned, Kansas 67550, United States